![]() However, we genuinely apologize for the inconvenience you faced with your Villa. We're glad you enjoyed our amenities, pools, lagoons, and the concert. We deeply value your feedback and appreciate your understanding, especially with our weekend tribute to HEROES. Thank you for taking the time to share your experience, Diana. The hotel did refund my daily resort fee ($55 a day so it was $110) and gave us a few free drink tickets. If I ever stay again I would stay in a hotel room or a villa that is inside the Guard Gate which I think are the marina villas. ![]() ![]() The amenities at the resort are nice, the pools and lagoons are great and they had an amazing concert. Later I found out that the sunset villas are privately owned but rented out through Hawks Cay. I called and asked for linens and a mattress topper or pad for the queen sleeper sofa and they brought twin size linen so had to call back again. Stains (possibly blood or coffee) on the curtains, bathroom light didn’t work, fan in 2nd bedroom was very loud and wobbly so we didn’t use it in fear of it falling, 2nd bathroom was very outdated and grout was dirty, sleeper sofa had very old and flimsy mattress, no extra linens or pillows for the sleeper sofa, ice maker didn’t work, no dish soap (only dishwasher pods), door to cover the washer and dryer was broken and the rusty parts of the old door hardware were showing. Once in the villa, we noticed several issues. I finally got new keys myself and got into the villa about 5:45. After sitting outside for another 15 minutes I drove back RIT he front desk and no one knew what was going on. I called back and they apologized and said the manager is on his way himself. I called the front desk and they stated they will send someone right away to open the door and give us new keys. Once it was ready we went to the villa where our room keys woudl not open the door after unloading all of our stuff to the front porch. Being that it was a holiday weekend and a tribute to Heros, I don’t think they planned very well for the amount of people that were going to be there. That being said we stayed at a 2 Bdrm villa in the Sunset Village. I would first like to start the review saying that I am grateful for Hawks Cay having a weekend tribute to HEROS. Finest Punta Cana By The Excellence Collection All Inclusive.Hotels near Always Enough Sport Fishing.Hotels near I'm Hooked Fishing Charters.Hotels near Tailwalker Sportfishing-Day Adventures.Hotels near Tarpon Time Fishing Charters.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |